ATTACHED IS A COPY OF YOUR BILL OF LADING THAT JE ADAMS HAS SHIPPED ON YOUR BEHALF. IF WE ARE DROP SHIPPING TO YOUR CUSTOMER IT IS YOUR RESPONSIBILITY TO PROVIDE THEM WITH THE FOLLOWING INFORMATION REGARDING FREIGHT DAMAGE
Freight Damage Claims
Although most shipments are received in perfect condition, it is imperative that you carefully inspect all packages/shipments for damage. Even if there is no visible damage please remove all packaging to inspect the shipment before the driver leaves. The driver is required to wait for you to inspect the shipment. You must notate the delivery receipt clearly regarding the damage. Be sure the driver also notates the damage and then contact us as soon as possible. Please retain all packaging in case the carrier wants to inspect the goods onsite. If this procedure is followed, and the Delivery Receipt is signed clearly stating “damage”, we will file a damage claim with the shipper and ship a replacement part as soon as possible.
Important: If damage is not notated upon delivery, contact the shipping carrier immediately to report the damage. This must be done the same day of delivery. Please note, this does not guarantee a free replacement, but it increases the possibility of the claim being approved for possible reimbursement. Most times once the driver leaves freight carriers will not accept freight claims as you have signed for the delivery without damage.
Damaged goods not notated on the bill of lading with the carrier are assumed received in perfect condition and will not be refundable. NOTE: If the damage is not notated on the Delivery Receipt, you will be responsible for any replacement costs.